Hi AS Team
I am trying to upgrade my template but when I try and install it I get an error message and the template fails to upgrade.
"Warning
Extension Install: Another template is already using the named folder: /home/sq2fumtg/wildlife-sound.org/templates/as002057. Are you trying to install the same extension again?
Error
Error installing template"
Hope do I over right the old template?
Many thanks
Paul
AS Templates
POSTED: 2019-09-23
Hello WEBOFFICER,
The template should be uploaded on your server manually via FTP, unfortunately Joomla does not support updating templates via admin panel. Please do not forget about backup before making any updates.
Regards, AS Team.
webofficer
POSTED: 2019-09-24
OK Many thanks
Paul
webofficer
POSTED: 2019-09-24
Hi
I have successfully up upgraded my template but unfortunately it hasn't solved my issue, as I had hoped.
I wonder if you have any suggestions please?
About a month ago the site crashed completely, I am not sure what the cause was but I ended up with a 404 error throughout the site. Someone fixed the this issue stating that there was a problem with the mod_articles_single and the image slider. Unfortunately due to commitments I have not been able to revisit the site until this week, but I had noticed that some of the formatting had changed and that the footer had disappeared altogether. I also noticed that when I opened the footer module, I got and error "Module XML data not available".
On investigation I discovered that the mod_articles_single directory was renamed mod_articles_single_ with an underscore at the end, when this is removed the site crashes, all pages disappear and replaced with a 404 error message.
After updating the template, I also uploaded the new mod_articles_single from the new template download and the same issue occurred. It fixes the "Module XML data not available" error message, but the site crashed again. If I add the underscore to the end of the directory name, the site returns.
I am running Joomla 3.9.11.
I would be grateful for any ideas how I might fix this issue.
Thanks
Paul
AS Templates
POSTED: 2019-09-25
Hello WEBOFFICER,
For checking this issue we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
webofficer
POSTED: 2019-09-25
Many thanks for the offer, details supplied.
Cheers
Paul
AS Templates
POSTED: 2019-09-26
Hello WEBOFFICER,
We are sorry, we cannot connect your admin panel:
"You are a spammer, hacker or an otherwise bad person. Or you have tried to login to the WSRS website using the incorrect credentials, you have now been blocked for 15 minutes. After this time please recet your password and try again."
Regards, AS Team.
webofficer
POSTED: 2019-09-27
My sincere apologies, I gave you the wrong link. I have update the link and tested it, what I have give you works for me.
Apologies
Paul
AS Templates
POSTED: 2019-10-01
Hello WEBOFFICER,
What is the module name and in which position you are trying to enable it?
Regards, AS Team.
webofficer
POSTED: 2019-10-02
Hi
The module that seems to have have failed mod_articles_single this is us used by modules:
footer: as-position-31
Journal content: as-position-10
Articles - Single: as-position-7
and logo. as-position- 3
all of them throw up XML errors "Module XML data not available".
Many thanks
Paul
AS Templates
POSTED: 2019-10-02
Hello WEBOFFICER,
We fixed the issue, now you have to go through all modules and add article IDs.
Regards, AS Team.
webofficer
POSTED: 2020-09-04
Hi
When I try and upgrade to php 3.7 i get the following error message:
Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? .....
I have been told that it is a template issue. can you help please.
Many thanks
Paul
webofficer
POSTED: 2020-09-04
Sorry I should have added the full error message:
Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/smtg/website-url/modules/mod_as_menu/helper.php on line 75
AS Templates
POSTED: 2020-09-04
Hello WEBOFFICER,
The url you provided redirects us to the home page, please check or temporary disable it.
Regards, AS Team.
webofficer
POSTED: 2020-09-05
I'm sorry which URL are you referring to?
The URL in the above message I have amended to remove sensitive data.
Or is it the login details your require?
Thanks
Paul
AS Templates
POSTED: 2020-09-05
Hello WEBOFFICER,
We need login details to your admin panel please.
Regards, AS Team.
webofficer
POSTED: 2020-09-07
I have reactivated your account, you should be able to login now.
AS Templates
POSTED: 2020-09-12
Hello WEBOFFICER,
Still the same issue, the link redirects us to the home page, please temporary disable it so we will be able to login.
Regards, AS Team.
webofficer
POSTED: 2020-09-15
I have disabled the security, now just one level.
I have checked your credentials and the work fine.
Regards
Paul
AS Templates
POSTED: 2020-09-17
Hello WEBOFFICER,
It still requires authorization :(
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I am trying to upgrade my template but when I try and install it I get an error message and the template fails to upgrade.
"Warning
Extension Install: Another template is already using the named folder: /home/sq2fumtg/wildlife-sound.org/templates/as002057. Are you trying to install the same extension again?
Error
Error installing template"
Hope do I over right the old template?
Many thanks
Paul
The template should be uploaded on your server manually via FTP, unfortunately Joomla does not support updating templates via admin panel. Please do not forget about backup before making any updates.
Regards, AS Team.
Paul
I have successfully up upgraded my template but unfortunately it hasn't solved my issue, as I had hoped.
I wonder if you have any suggestions please?
About a month ago the site crashed completely, I am not sure what the cause was but I ended up with a 404 error throughout the site. Someone fixed the this issue stating that there was a problem with the mod_articles_single and the image slider. Unfortunately due to commitments I have not been able to revisit the site until this week, but I had noticed that some of the formatting had changed and that the footer had disappeared altogether. I also noticed that when I opened the footer module, I got and error "Module XML data not available".
On investigation I discovered that the mod_articles_single directory was renamed mod_articles_single_ with an underscore at the end, when this is removed the site crashes, all pages disappear and replaced with a 404 error message.
After updating the template, I also uploaded the new mod_articles_single from the new template download and the same issue occurred. It fixes the "Module XML data not available" error message, but the site crashed again. If I add the underscore to the end of the directory name, the site returns.
I am running Joomla 3.9.11.
I would be grateful for any ideas how I might fix this issue.
Thanks
Paul
For checking this issue we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Cheers
Paul
We are sorry, we cannot connect your admin panel:
"You are a spammer, hacker or an otherwise bad person. Or you have tried to login to the WSRS website using the incorrect credentials, you have now been blocked for 15 minutes. After this time please recet your password and try again."
Regards, AS Team.
Apologies
Paul
What is the module name and in which position you are trying to enable it?
Regards, AS Team.
The module that seems to have have failed mod_articles_single this is us used by modules:
footer: as-position-31
Journal content: as-position-10
Articles - Single: as-position-7
and logo. as-position- 3
all of them throw up XML errors "Module XML data not available".
Many thanks
Paul
We fixed the issue, now you have to go through all modules and add article IDs.
Regards, AS Team.
When I try and upgrade to php 3.7 i get the following error message:
Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? .....
I have been told that it is a template issue. can you help please.
Many thanks
Paul
Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/smtg/website-url/modules/mod_as_menu/helper.php on line 75
The url you provided redirects us to the home page, please check or temporary disable it.
Regards, AS Team.
The URL in the above message I have amended to remove sensitive data.
Or is it the login details your require?
Thanks
Paul
We need login details to your admin panel please.
Regards, AS Team.
Still the same issue, the link redirects us to the home page, please temporary disable it so we will be able to login.
Regards, AS Team.
I have checked your credentials and the work fine.
Regards
Paul
It still requires authorization :(
Regards, AS Team.