Hello, i have a problem with the Logo Image, in "logo settings" and "footer settings": i can't use any image; when i remove the image i can see the site name, when i try to use any image (*.jpg or *.png) the template don't show the image. Can u help me please?
Gianluca
AS Templates
POSTED: 2015-05-20
Hello ARCHANDMOS,
If your logo image name is other then 'logo', you have to put the image name to the AS Lazy Load plugin Exclude Images text area under Settings tab.
Regards, AS Team.
archandmos
POSTED: 2015-06-01
Hello! I have a problem only with the "Main Home Menu" links: if I write links like index.php#row all links work, but without "scroll"; if I write links like #row only the first link I click work with scroll (for ex. #featured-row), when, after, I click #testimonial-row the link doesn't work. I don't understand why... If i open links in a new tab they all work! Sorry for my english. Can you help me? Admin username and password are in the spacial info. Thank you!
Gianluca
AS Templates
POSTED: 2015-06-01
Hello ARCHANDMOS,
We can't connect to your Joomla admin panel with provided username and password. We are receiving the following message:
'The connection to the server was reset while the page was loading.'
Can you please check?
Regards, AS Team.
archandmos
POSTED: 2015-06-01
Hi! I've just tried now and username and password are correct, can u try again now please?
Gianluca
AS Templates
POSTED: 2015-06-02
Hello ARCHANDMOS,
The same error message, it seems your hosting provider blocks our IP, please check.
Regards, AS Team.
archandmos
POSTED: 2015-06-03
Hi, now you can connect to our admin panel in https. Link, username and password in special info.
Gianluca
AS Templates
POSTED: 2015-06-03
Hello ARCHANDMOS,
Just checked your site, everything is working, the link should be without 'index.php', just for example #testimonials-row
Please let us know if you still have problems with the menu.
Regards, AS Team.
archandmos
POSTED: 2015-06-03
Hi, thank you very much, now it's all ok!
can you tell me what was the problem? where did I go wrong?
Gianluca
AS Templates
POSTED: 2015-06-03
Hello ARCHANDMOS,
We did not make any changes, we thought you was able to resolve the problem by yourself.
Regards, AS Team.
archandmos
POSTED: 2016-05-10
Hello!
I'm having the same problem I had some month ago with the "main menu" in home page: on the first "click" the menu works, then the menu doesn't accept ant other "click".
Can you help me please?
Thank you and sorry for my "english" :)
AS Templates
POSTED: 2016-05-10
Hello ARCHANDMOS,
Have you made any changes in the template source code? For checking this issue we need an access to your Joomla admin panel.
Regards, AS Team.
archandmos
POSTED: 2016-05-11
Hi, i have not changed anything in the template source code. I have only updated joomla to the last version.
You can access to the admin panel, you can find username and password in my account info.
Thank you so much!
AS Templates
POSTED: 2016-05-11
Hello ARCHANDMOS,
For checking this issue we installed free template version, please see ID 11, the free version is absolutely identical to the premium version, with the free version your website is working without any problems.
It means you made some changes in the template source code, please check it.
Regards, AS Team.
archandmos
POSTED: 2016-05-11
I am sure I ve not made any changes in the source code, I ve only updated joomla and extensions.
Thank you very much for you support, thank you!
AS Templates
POSTED: 2016-05-11
Hello ARCHANDMOS,
No worries, it happens sometimes :)
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Gianluca
If your logo image name is other then 'logo', you have to put the image name to the AS Lazy Load plugin Exclude Images text area under Settings tab.
Regards, AS Team.
Gianluca
We can't connect to your Joomla admin panel with provided username and password. We are receiving the following message:
'The connection to the server was reset while the page was loading.'
Can you please check?
Regards, AS Team.
Gianluca
The same error message, it seems your hosting provider blocks our IP, please check.
Regards, AS Team.
Gianluca
Just checked your site, everything is working, the link should be without 'index.php', just for example #testimonials-row
Please let us know if you still have problems with the menu.
Regards, AS Team.
can you tell me what was the problem? where did I go wrong?
Gianluca
We did not make any changes, we thought you was able to resolve the problem by yourself.
Regards, AS Team.
I'm having the same problem I had some month ago with the "main menu" in home page: on the first "click" the menu works, then the menu doesn't accept ant other "click".
Can you help me please?
Thank you and sorry for my "english" :)
Have you made any changes in the template source code? For checking this issue we need an access to your Joomla admin panel.
Regards, AS Team.
You can access to the admin panel, you can find username and password in my account info.
Thank you so much!
For checking this issue we installed free template version, please see ID 11, the free version is absolutely identical to the premium version, with the free version your website is working without any problems.
It means you made some changes in the template source code, please check it.
Regards, AS Team.
Thank you very much for you support, thank you!
No worries, it happens sometimes :)
Regards, AS Team.