Please I made of this template, i wasn't allowed to download but I have been deducted twice. Card details: 4660389814010682.
This purchases was done yesterday
My intention was to buy only one and not two. Please how do I get to download it and get my refund for the other.
Thanks
AS Templates
POSTED: 2015-08-14
Hello STONZARO,
Sorry, we do not see this item under your account. Do you have PayPal or 2CO transaction ID?
Regards, AS Team.
stonzaro
POSTED: 2015-08-14
My point is that the deduction has been made against my account but I didn't see the link under my account. I tried on two counts and both didn't work yet a deduction has been made by astemplates against my account. I have my account statement showing two deductions, same amount. No so enthused about this. How soon can it be resolved. Please cross check your account to verify. I didn't use paypal but the other.
AS Templates
POSTED: 2015-08-14
Hello STONZARO,
Sorry, we do not see any payments, probably your payment did not pass fraud protection. Can you please let us know when the payment was done and what payment method you used?
Regards, AS Team.
stonzaro
POSTED: 2015-08-14
HELLO,
I used " 2CO 2CHECKOUT", after I entered the details the final checkout didn't pass. I was to enter some code, which I did and yet it didn't go through. I checked my account and I see astemplates.com has made two deductions. I'm a regular customer to your templates so I am surprised this is happening.
AS Templates
POSTED: 2015-08-14
Hello STONZARO,
Because we do not see any records our suggestion is to contact 2CO and ask for help.
Regards, AS Team.
stonzaro
POSTED: 2015-08-14
How do I do that when I purchased the file on your website. It's your responsibility to contact them and update. I don't even know how to contact them. If you employed a third part to receive payments on behalf of your clients i think you have to do the follow up on our behalf. My bank statement has your name "as templates.com" as the source that made the deductions. Please reverse asap.
AS Templates
POSTED: 2015-08-14
Hello STONZARO,
You must to have an account with 2CO, without having it you cannot make any purchases, please contact us using the following page and provide us with your customer ID:
http://www.astemplates.com/questions
Regards, AS Team.
stonzaro
POSTED: 2015-08-15
Please I sent another email via "questions" page. Please I need this thing to be resolved asap. I need the refund and and the download link. If not kindly refund all payments asap. I am surprised no one is giving attention to this issue. That's not a good customer service. There should be a follow up from your side.
stonzaro
POSTED: 2015-08-20
I have a problem. When I install the sample data, I am unable to login to the admin panel. I choose the "default..." during the installation process. The site runs perfectly but the admin panel doesn't work with even with the correct password. I tried severally.
ThemesHunt
POSTED: 2015-08-20
Hello STONZARO,
Send the link to the site to info@themeshunt.net
Kind regards.
This purchases was done yesterday
My intention was to buy only one and not two. Please how do I get to download it and get my refund for the other.
Thanks
Sorry, we do not see this item under your account. Do you have PayPal or 2CO transaction ID?
Regards, AS Team.
Sorry, we do not see any payments, probably your payment did not pass fraud protection. Can you please let us know when the payment was done and what payment method you used?
Regards, AS Team.
I used " 2CO 2CHECKOUT", after I entered the details the final checkout didn't pass. I was to enter some code, which I did and yet it didn't go through. I checked my account and I see astemplates.com has made two deductions. I'm a regular customer to your templates so I am surprised this is happening.
Because we do not see any records our suggestion is to contact 2CO and ask for help.
Regards, AS Team.
You must to have an account with 2CO, without having it you cannot make any purchases, please contact us using the following page and provide us with your customer ID:
http://www.astemplates.com/questions
Regards, AS Team.
Send the link to the site to info@themeshunt.net
Kind regards.