Joomla! Template 002091 - Item Support

Hi

I contacted you via email about some support but it has been over 3weeks now and i have not heard anything.

Please can you help, i am trying to add a video to my site on the home page in position 23. However i cannot get the video to size correctly. Something it causing it to stay small. I have tried an iframe wrapper and also custom code from within joomla but neither size as they should. Please can you help.
the site is www.test.tynyllan.org
Hello REDSINSPIRED,
Please check your email, just re-send it to you.

Regards, AS Team.
Hi.
Thanks for the quick response. However i still have not received anything in my email. I received the notification that you had replied to my comment but nothing else has arrived. I have checked my Others inbox and Junk folder but nothing from AS templates is showing. Please can you check you are sending to the correct email, abbeck@hotmail.com.
Thanks
Hello REDSINSPIRED,
Check it from services@alechkostudio.com

Regards, AS Team.
nope, still nothing. i have emailed that address to see if you can receive messages from me!
Please can you help

I have 1 big problem on my site www.tynyllan.org. The image being used for bg.header is wrong. I have deleted this image (a lake with a boat house on left) from my server completely. I am pointing at bg.header2020.jpg for which i have edited tmpl.default.css (approx line 1560 to point to bg.header2020.jpg) And as a reminder, bg.header.jpg no longer exsists on my server at all!

Also, this problem is still happening 3+ days after deleting old image, clearing cache etc.

How is the wrong image still being displayed? Please help as my client does not want the website live until this image is changed!
Hello REDSINSPIRED,
We are sorry, the website url you are provided is not based on our template, please check it.

Regards, AS Team.
Item Name:
002091
Author:
Downloads:
4350
Sales:
694
Created:
2016-02-01
Updated:
2019-06-20
Item Version:
1.3.0
Supported Joomla:
Joomla 3 Product
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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