Joomla! Template 002095 - Item Support

Dear Support,

We have a problem with our website. We cannot scroll any of the pages either in Chrome, Opera or Edge. Furthermore selecting any products from the webshop is very slow or does not even work.

The link to our site is: https://www.motor-systems.hu/villanymotor/egyfazisu

Please help me with this urgent matter asap. Thank you.

Sincerely,
Peter


Hello ZONTALO,
We are sorry, we do not see any purchased items under your account, our support is available for premium version only.

Regards, AS Team.
Dear Suppor,

We use the free version of the Template 002095 with Joomla 3.4.8. In case we purchase the paid version of this template, can you resolve the scrolling problem? (Furthermore the product selection problem that occurs after updating Joomla?)
Thank you.

Regards, Peter
Hello ZONTALO,
Can you please provide us with more info, just checked your website the stroller is working.

Regards, AS Team.
Dear Support,

Our site works well in Firefox, but it does not work in Chrome, Opera and Edge. The mouse scrolling and the "Top of the page" button does not work either with non-Mozilla products.
Could you please analyze this problem?
Thank you.

Regards, Peter
Hello ZONTALO,
We are sorry, we do not see any purchased items under your account, our support is available for the premium version only.

Regards, AS Team.
Dear AS Team,

We use the free version of the Template 002095 with Joomla 3.4.8. In case we purchase the paid version of this template, can you resolve the scrolling problem? Our site (https://www.motor-systems.hu) works well in Firefox, but it does not work in Chrome, Opera and Edge. The mouse scrolling and the "Top of the page" button does not work either with non-Mozilla products.
Could you please analyze this problem?

Furthermore could you please analyze the product selection problem that occurs after updating Joomla? (Joomla 3.8.)

Thank you.

Regards, Peter
Hello ZONTALO,
Yes, our support team will connect your Joomla admin panel and resolve this problem.

Regards, AS Team.
Dear Support,

We have purchased the Template 002095, so please resolve our scrolling and product selection problem. Please also let me know if you need anything (password etc.) for that.

Thank you.

Regards, Peter

Hello ZONTALO,
For checking and fixing an issue with 'To Top' button we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.

Sorry, not quite understand the problem with product selection, we need more info please.

Regards, AS Team.
Dear Support,

The Joomla Admin details are in the Special Info block of the Puchased Items site.

The product selection problem emerges right after updating to Joomla 3.8. We did not have this problem with the earlier version.

Thank you.

Regards, Peter
Hello ZONTALO,
The issue with ToTop button is fixed.
We need detailed info regarding the problem with your products please.

Regards, AS Team.
Item Name:
002095
Author:
Downloads:
1140
Sales:
369
Created:
2016-03-10
Updated:
2017-06-26
Item Version:
1.2.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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