Joomla! Template 002098 - Item Support

Hello Support Team,
I have a problem and hope you can help me.
I cannot install the template. When I upload the package file, I got the following messages:

Warning
JInstaller: :Install: Can't find Joomla XML setup file.

Error
Unable to find install package

I am novice and It is my first web site.
I have installed Joomla V 3.5.6 and the server I'm using is Bluehost.

Any advice from you?

Thanks in advance
Hello DOMINGOARGUMEDO,
Did you unzip the downloaded package before installation? Have you checked the template documentation installation:
https://www.astemplates.com/joomla-template-documentation/560-002098

Regards, AS Team.
Hello,
As explained in the template documentation, I am uploading the package file as002098_template.zip so I don't know where the problem could come from.
I also did unzip the package in the same folder but if I must upload the as002098_template.zip, why should I unzip it?
Thanks !


After a bluehost support I was able to install joomla with the quickstart package. I got my template installed correctly. However, I would like to suggest you to modify a little bit the instructions because it is not explained that the zip should be unzipped in the public html file folder in order to get the template shown in the last step of the process.
Thanks and this template is just what I was looking for.
Hello, it's me again!
I got the error message "error loading form file" as I try to edit the template. it seems it is a problem with the templateDetails.xml file.
Could you please assist me on this matter please?
Best regards,
Hello DOMINGOARGUMEDO,
It seems you have some permission problems on your server, or the package was not installed properly, please check the following post, hope it will help you.

Regards, AS Team.
Which post?
I contacted the hosting service and it was then possible to install the template but now I have the error "Error loading form file" and it's not possible to edit it. Could you please advice me on solving this problem?
Thanks
Hello DOMINGOARGUMEDO,
Sorry, here is the post: https://forum.joomla.org/viewtopic.php?t=595203

Regards, AS Team.
I had already checked this post but there is no answer to the problem. I contacted the hosting service, made changes but it's stiil not possible to edit the template. Same error message ""error loading form file"
Hello DOMINGOARGUMEDO,
Please try to re-upload all template files on your server via FTP.

Regards, AS Team.
Hello, I reinstalled everything from scratch and I got the same error message. I contacted again the hosting service and they told me it might be a website script problem and that I should contact the developer support. Could it be possible a script problem? I have spent two days back and forth and I still have the same problem.
Hello DOMINGOARGUMEDO,
Can you please provide us with an access to your Joomla admin panel? The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hello Support Team,
Information for accessing the Joomla admin panel is already in special info area. Thanks for your support.
Regards,
Domingo
Hello DOMINGOARGUMEDO,
You have a lot of error messages in your Joomla admin panel, it is not only the 002098 template cannot be loaded, also cannot be loaded other Joomla default templates.Articles contain messages about missed files.
Do you have such problem with installing default Joomla package from joomla.org website?

Regards, AS Team.
Hello,
I deleted the folders corresponding to Joomla default templates, which came together with the 002098 template. So, I think that is the reason these default template cannot be loaded. I have not installed default Joomla package from Joomla.org website, I have used the one click install once and twice the Quickstart package. But even before deleting the two folders corresponding to two default templates, the 002098 could not be loaded. I have no error messages during Joomla installation but the first time I login to the administrator I got a warning message be like "php temporary file not set". I contacted the hosting because of this and they made some changes and said everything is now fine from their side. Do you think I should reinstall it once again and give you the access when it is done without doing any modification before?
Best regards,
Hello DOMINGOARGUMEDO,
Please provide us with an access to your cPanel, we will check the issue for you.

Regards, AS Team.
Ok.. I just put the access information in special info area.
Thank you so much
Hello DOMINGOARGUMEDO,
We reinstalled it twice, with the last uploaded quick-start it worked just fine, we think the package you downloaded from your account was corrupted during downloading, or by some other reason.

Regards, AS Team.
Great!
Thanks so much for your excellent support...
Best Regards
Domingo
Item Name:
002098
Author:
Downloads:
1471
Sales:
318
Created:
2016-04-28
Updated:
2017-10-15
Item Version:
1.2.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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