Hi there
I installed this Template about 2 years ago. Since then there where several Joomla! Updates and until update to 3.7 there was no problem at all.
Since I updated to Joomla! 3.7.2 there are all "Installer Plugins" missing and I've got no more possibilities to install any Components, Modules or Plugins.
If I go to "Extensions - Manage - Discover" and click on the Discover Button there are no Installer Plugins listed. The related Installer-Folders are listed via FTP (That's the solution I found in all the specific Joomla! Forums).
My last hope is that you can help me solve this issue?
Thanks in advance and regards
Marcel
AS Templates
POSTED: 2017-07-04
Hello MZERBINI,
Your license for our free support is expired, you may extend it from your AS account. Then you may ask for our investigation service here:
https://www.astemplates.com/services
Our services may apply some fees.
Regards, AS Team.
mzerbini
POSTED: 2017-07-05
hi there.
1. I renewed the license yesterday, received a confirmation from paypal but not from you.
2. I could fix the problem by downgrading to 3.7 again and then upgraded by hand (upload and update) with the necessary patches from 3.7 to 3.7.1, then 3.7.1 to 3.7.2 and finally 3.7.2 to 3.7.3.
Now it is working again.
Thanks and regards
Marcel
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I installed this Template about 2 years ago. Since then there where several Joomla! Updates and until update to 3.7 there was no problem at all.
Since I updated to Joomla! 3.7.2 there are all "Installer Plugins" missing and I've got no more possibilities to install any Components, Modules or Plugins.
If I go to "Extensions - Manage - Discover" and click on the Discover Button there are no Installer Plugins listed. The related Installer-Folders are listed via FTP (That's the solution I found in all the specific Joomla! Forums).
My last hope is that you can help me solve this issue?
Thanks in advance and regards
Marcel
Your license for our free support is expired, you may extend it from your AS account. Then you may ask for our investigation service here:
https://www.astemplates.com/services
Our services may apply some fees.
Regards, AS Team.
1. I renewed the license yesterday, received a confirmation from paypal but not from you.
2. I could fix the problem by downgrading to 3.7 again and then upgraded by hand (upload and update) with the necessary patches from 3.7 to 3.7.1, then 3.7.1 to 3.7.2 and finally 3.7.2 to 3.7.3.
Now it is working again.
Thanks and regards
Marcel