Joomla! Template 002050 - Item Support


after today's Joomla update on the version Joomla! 3.8.0 the template is no longer loaded, I get the server message: HTTP ERROR 500
Even after a downgrade to the previous version 2.0.0 I get the same error message.
With the standard template Joomla protostar the page works perfectly.

I kindly ask for support for correcting the page error!


nach dem heutigen Joomla Update auf die Version Joomla! 3.8.0 wird das Template nicht mehr geladen, ich erhalte die Server Meldung: HTTP ERROR 500
Auch nach einem downgrade auf die vorherige Version 2.0.0 erhalte ich dieselbe Fehlermeldung.
Mit dem Standard Template Joomla protostar funktioniert die Seite einwandfrei.

Ich bitte sie freundlich um Support zur Behebung des Seitenfehlers!

We are sorry, we are not providing support to the free support version.

Regards, AS Team.
What are they mistakes?
Warning: A non-numeric value encountered in D:\xampp\htdocs\family_care\modules\mod_as_menu\tmpl\styles.php on line 22
Warning: A non-numeric value encountered in D:\xampp\htdocfamily_care\modules\mod_as_menu\tmpl\styles.php on line 26
How can I do?
The issue was fixed 2017-08-31:
Please download the package from your AS account and reinstall the menu.

Regards, AS Team.
Why is this happening when trying to install the quickstart folder.

Warning: require_once(/hermes/bosnaweb18a/b1643/ipg.fbcatticaorg/joomla3/administrator/includes/defines.php): failed to open stream: No such file or directory in /hermes/bosnaweb18a/b1643/ipg.fbcatticaorg/joomla3/administrator/index.php on line 37 Fatal error: require_once(): Failed opening required '/hermes/bosnaweb18a/b1643/ipg.fbcatticaorg/joomla3/administrator/includes/defines.php' (include_path='.:/usr/local/lib/php-5.5.22-amd64/lib/php') in /hermes/bosnaweb18a/b1643/ipg.fbcatticaorg/joomla3/administrator/index.php on line 37

Why is this file missing in the download?
Hello JRUSSE12,
Try to download the package one more time and reinstall it, we think it was not fully downloaded, what is the size of the downloaded zip file?

Regards, AS Team.
36.2 mb
Hello JRUSSE12,
What is your PHP version and during which installation step are you receiving these error messages?

Regards, AS Team.
I created a folder in my root called joomla then inserted the administrator folder into it. Then I try and load

PHP version
PHP Version

I'm recieving the error message on the first step. I load the administrator folder in to a joomla folder on my root index. I then navigate to
Hello JRUSSE12,
We need an access to your Joomla admin panel please. The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
My site is now working. For some reason when I either downloaded or extracted the quickstart it was missing a large portion of the files. I re-
downloaded the files and the extraction worked correctly.

how can I add more than one module in a position next to the first like in the example "template demo"?
Wenn I take the same position the module goes down and not next to it.
(Sorry, my english is not so well. I hope you understood me)

thank you!
You have to set bootstrap column size for each module, the parameter you can find under module Advanced Options tab. To set 2 modules in one row you have to put it to 6 columns for each module.

Regards, AS Team.
Please advise my problems as follows;
1. There are 6 - list - drop down menu under HOME in the demo, but there is not in my work.
2. There are 80 Google fonts offered, but I would like to use the google Prompt from google fonts​ , how can I do?
Thank you and kind regards,
1. The template styles under the home menu item for demo purposes only, if you would like to change the template color style you can do it under the template General Configuration Parameters tab please see Template Styles parameter.
2. The font you have to add to the templateDetails.xml and fonts.php files.

Regards, AS Team.
Please advise my problems;
I would like to change font and font size for header and title module, how can I do?
Thank you and kind regards,
The font can be changed by editing the template css files or by creating and uploading your own css in the style.custom.css file.

You can determinate the file which should be edited and the css class by installing and using Firefox DevTools:

Regards, AS Team.
in the last menu item only one picture is displayed. Unfortunately not in the smartphone. What do I have to change, that the picture is displayed mobile? Many thanks and greetings from Dinslaken / Germany
Sorry, not quite understand, please provide us with more info.

Regards, AS Team.
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