Joomla! Template 002060 - Item Support

Hi. Flightoffire here. I have now had to create NEW account because your 'forgot password' reset did not work SEVERAL times. I never received any password reset or anything in my in tray. In fact, I never even got an acknowledgement that I set up the original account under my flightoffire name in the first place!

Can someone there please send a reset to my flightoffire account so I can actually get back in again.

Secondly. I have now spent an ENTIRE WEEKEND trying to get your template working. It does not have all the elements/components you "help" sections says it supposed to and there are elements/components in the download that are NOT in the help page.

Did anyone there even check the help page against the actual download package at all?

I have to reinstall Joomla TWICE now just to erase the damage your template caused which I'm really not impressed aobut.

Your How To > Modules Configuration has a bunch of unhelpful stuff that does not really say anything useful. For example, it lists "hair cut", "skin care", "aroma therapy", etc., in the list of Modules yet MOST of them do not actually exist in the downloaded package! Also, I have a few Modules in your download (a paid for template I might add) that are NOT mentioned in your help page!

Also, it shows "AS Artslider Home" and "AS Artslider General" but there is NO such thing in the list of Modules. There is only "AS Art slider".

Also, the 'help' page says AS Menu but that too does not exist in the installed modules.

Lastly, simply after trying to configure the "mod_news_pro_gk5_J!3" it BROKE my entire site!!

This means I need to rip and install Jooml for a THIRD TIME!

What the hell!! This is a completely unacceptable waste of my time!

You have 72 hours you :
Assign a competent staff member there to help me get this sorted out (since your 'help' in the site is insufficient, or out of date) so I can get my site set up with a product I PAID for or I will require a refund and delete your files (since they are not working properly anyway.

This is unfortunate as I really like that template.

I look forward to your timely.

Please check your email, just sent you a new password.

Our suggestion is to install this template using quick-start installation package, after installing the package your site will look exact like our demo preview page it will be easy for you to make changes in the content, preview all parameters and settings, the package installation will save days of your time. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation, here you can find some more info:

Regards, AS Team.

I'll spare you the frustrating details spanning several more days, however, after a couple more attempts, with several more errors coming up, I eventually managed to get the situation sorted out with the assistance of my domain hosts. The domain with full template is now working.

Lastly, and more importantly, can someone there please FIX my original (flightoffire) account. I still can't get into it and your password reset does not work still. I have already asked for this to be fixed.

Thanks and regards,

Please check your email, just sent you a new password. Probably your hosting provider is blocking our emails.

Regards, AS Team.
I did NOT ask you to send me a new password for this account.

I CLEARLY asked someone to FIX my original flightoffire account.

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