Joomla! Template PT Builder - Item Support

I am looking to purchase this template... I would like more details on installation as the last template I downloaded from you guys had no readme, and the instructions HTML page actually gave instructions for a "Quick install" yet the install didnt work in the slightest.

I've been using Joomla and Joomla extensions and themes for quite some time, however the one I downloaded yesterday was flat out broken.

Thanks for more information.

Arrick.
Hello ARRICKMOORE,
Detailed template documentation you can find inside of the template package.
We are sorry, our free packages do not come with any documentation, as well we are not providing support for our free items, the support is available for premium version only.

Regards, AS Team.
How does a customer know your product works if they cannot at least try it out? I downloaded https://www.astemplates.com/freedownload/209 yesterday, and the only instructions I get are "Unzip this first"... when I try to use any of the stuff inside it, it flat out does NOTHING...

I was only downloading this particular template to check out how your templates respond... I am considering purchasing https://www.astemplates.com/joomla-template-details/765-pt-builder but I dont know as of yet if I can trust your templates, because the one I tried yesterday doesnt work.
Hello ARRICKMOORE,
The free template 002058 does not come with quick-start installation package like any premium version, after installing the quick-start package your website will look exact like the demo preview page.

Regards, AS Team.
I payed this template . how can i import data and extensions
I upload all files and extensions
I have updated my joomla install to run on PHP 7.2... I need the updated unite revo slider sent to me so that it works correctly.
Information for my purchase is below... you should indeed see it under this account, as I can see it on my end.

Item Name: PT Builder - Regular License
Item Type: Construction Joomla Template
Purchase Date: 29 August 2017
Last Download: 29 August 2017
Hello GREATLAKESAP,
We are sorry, your license for downloading the item is expired, the license grants you access to download the item/design for a period of 365 days (90 days for selected clubs) after the date of purchase. During this period, the item/design will be upgraded regularly and your license grants you permission to download these upgrades.
For more info please see our terms: https://www.astemplates.com/terms

Regards, AS Team.
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Item Name:
PT Builder
Sales:
26
Created:
2017-08-22
Updated:
2019-04-28
Item Version:
3.0.1

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