Hi, I just purchased and installed this Joomla template and set this template as default. However, when I clicked "website preview", the website cannot be displayed. Below is the error message:
"HTTP 500 error
That’s odd... the website can’t display this page
The site may be under maintenance or could have a programming error.
Try this
Go back to the last page
Try contacting the website’s owner"
I have no issues with using other templates..
How should I fix this?
Thanks,
Jason
AS Templates
POSTED: 2019-01-19
Hello JASONZHOU,
Are yo installing this template using quick-start installation package? What is your website url please?
Regards, AS Team.
jasonzhou
POSTED: 2019-01-22
Hi, thank you for your reply. I managed to get the template installed but found out the Google Map is not working. How should I fix this? thanks
AS Templates
POSTED: 2019-01-22
Hello JASONZHOU,
Please check the following page, it should help you:
https://blog.astemplates.com/sorry-something-went-wrong-page-didnt-load-google-maps-correctly/
Regards, AS Team.
jasonzhou
POSTED: 2019-01-31
Hello, I ran into another issue with the template and could not receive emails sent from the contact page of the template. When I clicked "Send" button, the system message showed that the email was sent successfully but I can not actually receive the emails. I checked the email setting in Global Configuration as well as in the Contact module. Both email addresses I put in are of the company domain and are identical. Do you have any instructions I can read to fix this problem? Thanks
AS Templates
POSTED: 2019-01-31
Hello JASONZHOU,
First you have to check email logs on your server, if you do not have any probably your server does not support the php mail function, try to use SMTP, here you can find more info:
https://blog.astemplates.com/could-not-instantiate-mail-function-joomla-error/
Regards, AS Team.
jasonzhou
POSTED: 2019-02-06
Hello, I have a couple of more questions regarding this template:
1. I have replaced the image bg.row9. The new image shows up when I visit the website on my laptop but it is still the old image when I open the website on my mobile phone. It is a bit strange and wonder how I can fix this?
2. There is a "switch to mobile version" at the lower left corner of the webpage when I open the demo on a computer. But somehow I don't have this "switch" on my website using this template when I visit my website on a computer or a laptop. I do have a mobile-desktop version button at the bottom of the webpage when I visit my website on a mobile phone. My question is how I can make the "switch to mobile version" button appear on my desktop version like the demo?
Thank you very much
AS Templates
POSTED: 2019-02-06
Hello JASONZHOU,
1. Try to clear your browser cache, or preview it on another device which was not opened your website.
2. The switch on our demo pages for demo purposes only.
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"HTTP 500 error
That’s odd... the website can’t display this page
The site may be under maintenance or could have a programming error.
Try this
Go back to the last page
Try contacting the website’s owner"
I have no issues with using other templates..
How should I fix this?
Thanks,
Jason
Are yo installing this template using quick-start installation package? What is your website url please?
Regards, AS Team.
Please check the following page, it should help you:
https://blog.astemplates.com/sorry-something-went-wrong-page-didnt-load-google-maps-correctly/
Regards, AS Team.
First you have to check email logs on your server, if you do not have any probably your server does not support the php mail function, try to use SMTP, here you can find more info:
https://blog.astemplates.com/could-not-instantiate-mail-function-joomla-error/
Regards, AS Team.
1. I have replaced the image bg.row9. The new image shows up when I visit the website on my laptop but it is still the old image when I open the website on my mobile phone. It is a bit strange and wonder how I can fix this?
2. There is a "switch to mobile version" at the lower left corner of the webpage when I open the demo on a computer. But somehow I don't have this "switch" on my website using this template when I visit my website on a computer or a laptop. I do have a mobile-desktop version button at the bottom of the webpage when I visit my website on a mobile phone. My question is how I can make the "switch to mobile version" button appear on my desktop version like the demo?
Thank you very much
1. Try to clear your browser cache, or preview it on another device which was not opened your website.
2. The switch on our demo pages for demo purposes only.
Regards, AS Team.