We tried twice to update the template to Joomla! 3.7.3 but failed in both.
Do you have any update package for this template? (As you have included a Joomla_3.6.4-Stable-Update_Package.zip in quickstart.zip) If not, what you suggest us to do?
Kind regards
AS Templates
POSTED: 2017-07-18
Hello POSITRON,
Do you mean you tried to update Joomla to version 3.7.3? The template you do not need to update, did you receive any error messages during the update?
Regards, AS Team.
positron
POSTED: 2017-07-18
Hello,
Thank you for the update. Yes, we tried to update to Joomla version
3.7.3 and after the update we got 404 error message so there was no website.
What exactly you mean "The template you do not need to update" ?
We have already received update notifications from backend.
Kind regards
AS Templates
POSTED: 2017-07-19
Hello POSITRON,
We are sorry, there is some misunderstanding, template cannot be updated via Joomla backend, Joomla does not have such option.
What PHP version do you have on your server?
Regards, AS Team.
positron
POSTED: 2017-07-19
Hello,
Thank you for the update. The PHP version in our server is php56
Kind regards
AS Templates
POSTED: 2017-07-19
Hello POSITRON,
Can you please provide us with an access to your Joomla admin panel? The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
positron
POSTED: 2017-07-19
Hello,
Thank you very much for the update.
The requsted informations are already filled at the specific area.
Kind regards
AS Templates
POSTED: 2017-07-25
Hello POSITRON,
Sorry, we cannot connect your website even after editing the hosts file, please remove your website security for some time so we will be able to connect it.
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We tried twice to update the template to Joomla! 3.7.3 but failed in both.
Do you have any update package for this template? (As you have included a Joomla_3.6.4-Stable-Update_Package.zip in quickstart.zip) If not, what you suggest us to do?
Kind regards
Do you mean you tried to update Joomla to version 3.7.3? The template you do not need to update, did you receive any error messages during the update?
Regards, AS Team.
Thank you for the update. Yes, we tried to update to Joomla version
3.7.3 and after the update we got 404 error message so there was no website.
What exactly you mean "The template you do not need to update" ?
We have already received update notifications from backend.
Kind regards
We are sorry, there is some misunderstanding, template cannot be updated via Joomla backend, Joomla does not have such option.
What PHP version do you have on your server?
Regards, AS Team.
Thank you for the update. The PHP version in our server is php56
Kind regards
Can you please provide us with an access to your Joomla admin panel? The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Thank you very much for the update.
The requsted informations are already filled at the specific area.
Kind regards
Sorry, we cannot connect your website even after editing the hosts file, please remove your website security for some time so we will be able to connect it.
Regards, AS Team.