Joomla! Template 002031 - Item Support

Hi! Is there a right way to upgrade AS Template Premium 002031 4.01 for Joomla 3.0 to version 5.3? Seems, it will not work just by replacing the previous template version...
There are a lot of changes were done in Joomla version 3.x, and the most important that it was moved under Bootstrapped framework.
The Bootstrap Framework makes it fully responsive to all screen resolutions and aspect ratios. As result we also moved all our templates under the Bootstrap framework. The template was fully recreated, changed all module positions and files structure.
It will not work just by replacing the previous template version you will need rebuild your website. Our suggestion is to do it using quick-start installation package.
After installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
Please do not forget about backups.

Regards, AS Team.
Due to your recent reply - which is fine, I understand, am I able to get a refund for this template, we will not be using it. Please let me know!

Question: I am finding a hard time in uploading the quickstart template its not reflecting on the templates or styles link on the joomla app after upload i dont know why is not reflecting there so i can make it the default template
Have you checked the template installation documentation?

The quick-start package should be installed like regular Joomla installation.

Regards, AS Team.
i have have unzipped it and on the public directory but its not showing the joomla installation page
Do you see the installation folder after unzipping the package?

Regards, AS Team.
Yes the installation folder is part of what was extracted from the zip file.
.xx/joomla/index.php that was what was suppose to bring up the installation page but its not working
Try to install it using 'xxxxxxxxxx/installation/index.php'

Regards, AS Team.
i have gotten it thanks
PLEASE I NEED HELP IN UPLOADING PHOTOS ON THE art slider i dont i cant seem to locate how to change the slider images in there
The slider documentation you can find here:

Regards, AS Team.
am having challenge unplubishing the Meet our team module of this template. the module postion is as-position 22 and i cant seem to locate it to put off,,What should i do?
Meet our team is a blog page, you can edit it by changing About menu item parameters.

Regards, AS Team.
Hello, I try to show some captions on the slider module, but the titles or text are not showing...
Is there anything I am missing?

thank you
What is your website url please? Have you installed it using quick-start installation package? Did you check the slider documentation?

Regards, AS Team.
Good morning.

I install your template for my website:
All is perfect, I love it. Just I got an issue with the contact form. It writes "thanks for your email" on the page, but I don't receive any email.
Same when I enter my own email and click on "receive a copy of this email" I don t receive anything... I spent the week end on it,
I m giving up, can you give me some tips?

thanks a lot
Hello NIKKO74,
We think you have some mail configuration problems, please check the following page, hope it will help you:

Regards, AS Team.
Thanks a lot for your fast answer.
if I follow exactly your link, when I send a text from the form I ll get the error message: SMTP connect() failed.

But, if I keep PHP mail as mailer, not any error message.
Even in Joomla Global Configuration/ Mail setting, when I click on the "send test email" , I got this message "The email was sent successfully to using PHP Mail. You should check that you've received the test email."

But I don t receive any emails...

Have you an idea to help me?

thanks a lot
Hello NIKKO74,
Try to use another email, the best will be your hosting email, you will be able to check your server email logs and find the problem.

Regards, AS Team.
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